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The Future of Customer Service: AI-Driven Trends
Introduction:The customer service landscape is undergoing a seismic shift, driven by the relentless advancement of Artificial Intelligence (AI). In an era where customer experience reigns supreme, businesses are harnessing the power of AI to redefine the way they engage with their clientele. In this LinkedIn article, we embark on a journey through ...
Customers furious after HSBC down for more than 24 hours
HSBC has apologized after thousands of UK customers reported they were unable to access mobile and online banking for more than 24 hours.The bank was flooded with complaints on social media, with users saying they had been unable to pay bills or make discounted Black Friday purchases online since Friday morning.One customer told the BBC the outage ...
What is a Smart City?
As it stands the modern Smart City movement is now over a decade old, and yet a unified answer for what is a smart city remains elusive. Even the validity of the term Smart Cities attracts debate from those who prefer “Intelligent Communities”, “Future Cities” or other alternatives for the basic fusion of physical and digital ideas of ...
Trends that will Impact the Fintech Realm in 2023
With the adoption of digital processes, the realm of fintech is set to evolve in the year 2023. The financial services industry and its ecosystem have developed, diversified, and grown more competitive during the last two years due to digital technologies that are upending traditional business models and specialized use cases. Consumers and busines...
Adobe and IBM announce new partnership to accelerate customer experience transformation while protecting every business’ most valued asset, their data
For most of the past decade “digital transformation” meant transformation from the outside in—focused at a customer level, in a browser or application. Organizations around the world made the leap to the cloud and were rewarded with game-changing increases in operational flexibility and agility.Today, digital transformation means something di...
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Technology
FinTech is changing the rules for Small to medium sized enterprises.Whilst the definition of a small to medium enterprise varies depending on where you are in the world, general consensus underlines the great importance they play to the overall state of the global economy. They are the life blood of cities, creating new jobs, wealth and innovating ...
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Industry
Today, manufacturers of outdoor gear face significant challenges balancing strict deadlines, tight production budgets, and high-end performance requirements. When you deploy PLM (Product Lifecycle Management) software, it enables these brands to track a single expense component from the initial concept. Also, by factoring labour and raw materi...
Read MoreSolutions
Six thought-provoking trends for the future of CRM.We all know CRM’s story so far: its early promise, its hits and misses, and its broad adoption as an understanding of its role deepened.But what about the future of CRM? And not just in the next year, but the decade to come?These six trends are on the upswing in order from those in play toda...
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News
Facebook and Instagram owner Meta says it will form a team to tackle deceptive artificial intelligence (AI) content in the upcoming EU elections in June.It is concerned with how generative AI - tech that can fake videos, images, and audio - might be used to trick voters.It comes on the same day Home Secretary James Cleverly told the Times ...
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