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Robotic Process Automation is one of the hottest sectors in technology, automating away low-value systems-based work humans have had to perform. Very early in my working life, I did data entry work, taking data from forms and typing it into a green screen application. It wasn't work that I particularly enjoyed, or that added a huge amount of value ...
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I’ve seen the future of field service—and it’s proactive.While the technology that companies use to service customer issues has certainly advanced over the years, the basic model for field service has remained largely unchanged—whether the product is a front-loading washing machine or a fifty-ton hydraulic press. A customer calls to report ...
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When we talk about contact centers the focus is usually on customer service processes, but what is modern customer service? The traditional view is that it is a post-purchase interaction where a customer needs help in some way.But what about all the customer interactions that take place before the customer ever buys a product? Look at the social me...
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OpenAI, the maker of ChatGPT, has raised $6.6bn in its latest funding round, as investors including its early backer Microsoft continue to bet big on artificial intelligence (AI).The deal gave the tech company a value of $157bn (£118bn) - similar to investment bank Goldman Sachs and more than most of America's biggest companies - making it one of ...
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