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The Future of Customer Service: How Artificial Intelligence Can Change Your Business
A lot of customer experience professionals are new to Artificial Intelligence (AI) and may be unclear on how it can help them improve the customer experience. Below we explore some ways that AI can be used to enhance customer experience, and how these applications may differ across different industries.What is Customer Experience?Customer Experienc...
Tencent launches party game 'DreamStar', analysts say poses a threat to NetEase
Chinese tech giant Tencent Holdings on Friday launched "DreamStar", a new party game that has been widely anticipated by users and pegged by analysts to pose a threat to domestic arch-rival NetEase."DreamStar", in which gamers play as cartoon characters to race in an obstacle course, is seen as Tencent's move to take on NetEase's massively popular ...
The Evolution of Enterprise Architecture: Embracing AI for a Technodynamic Future
The integration of Artificial Intelligence (AI) into Enterprise Architecture (EA) is not just revolutionizing processes; it's redefining the roles of Enterprise Architects, Domain Architects, and Solution Architects. We explore how AI is facilitating a new era in EA, emphasizing the evolution of these roles towards creating a technodynamically stre...
The future of CRM has arrived. Can you SEE it?
Recently, I published a couple of articles focused on micro SMEs (Small & Medium Business Enterprises) about digitization and which simple steps they should take first to get improve their business.Despite its usefulness, other than a few close connections, nobody bothered to read it. Why wasn’t it picked up? Obviously, hardly any SMEs use Li...
Game to stop selling pre-owned titles
UK High Street chain Game has confirmed that it plans to end its pre-owned video game business.The company will phase out trade-ins over the coming months, according to parent company Frasers Group.But pre-owned games will still be sold in the company's standalone stores while stocks remain.The decision, first reported by Eurogamer, signals th...
Technology
Telecommunication companies face growing demand from clients for better customer experience as well as a wider range of digitalized products and services. By leveraging AI solutions, telecoms can benefit from the vast amounts of user data collected over years of operations. Such data is observed from devices, networks, user profiles, geolocations, ...
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Industry
Technology is quickly reshaping the world. We are living through an ongoing wave of digital transformation that’s affecting all businesses and every aspect of our lives. From machines that think for themselves to disruptive ideas like blockchain that could upend entire industries, the pace of technological progress often outpaces the ability to r...
Read MoreSolutions
Are you overlooking these ways to engage more patients remotely?The use of telehealth skyrocketed during the COVID-19 pandemic, as both patients and doctors rapidly adopted the technology to minimize exposure risk while maintaining patients’ health. Telemedicine will likely wane after the height of the pandemic, experts predict, but usage will re...
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News
Global technology network IOTA on Wednesday launched a $100-million foundation in Abu Dhabi to accelerate the growth of its distributed ledger technology (DLT) in the Middle East, aiming to help convert real-world assets into digital ones, said IOTA co-founder and Chairman Dominik Schiener.DLT is similar to blockchain, a crypto technology whose pot...
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