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Trending
How Technology Would Change the Future of Food Packaging?
Packaging would be totally different in near future, researchers would find inconceivable innovation. As the trend of technology is increasing, the packaging is also at its boom. Now pathetic packaging is a matter of immense concern and alarm for all and sundry. New technological ways in packaging made it easier and easier to turn out the bulky sum...
Apple, Meta and Google to be investigated by the EU
The EU has announced investigations into some of the biggest tech firms in the world over uncompetitive practices.Meta, Apple, and Alphabet, which owns Google, are being looked into for potential breaches of the Digital Markets Act (DMA) introduced in 2022.If they are found to have broken the rules, the firms can face huge fines of up to 10% of the...
Why should you consider Drone Security in 2021?
Because crime in South Africa is an ongoing concern. Sadly, our country takes up four spots in the world’s top 10 most dangerous cities (Numbeo’s 2021 crime index). The unemployment rate is around 30% and the socioeconomic pressures our country faces make for a volatile situation. People and high-value assets continue to be targeted for cr...
The Evolution of Enterprise Architecture: Embracing AI for a Technodynamic Future
The integration of Artificial Intelligence (AI) into Enterprise Architecture (EA) is not just revolutionizing processes; it's redefining the roles of Enterprise Architects, Domain Architects, and Solution Architects. We explore how AI is facilitating a new era in EA, emphasizing the evolution of these roles towards creating a technodynamically stre...
The Convergence of Artificial Intelligence (AI) and Data Analytics and its implications for Healthcare Providers and Payers
In my previous blogpost, ‘How will Artificial Intelligence (AI) and Analytics impact Healthcare Providers, Payers, Pharma, Medical Devices and Diagnostics’ published prior to the HIMSS 2019 National Conference, I had predicted the convergence of AI (comprising machine learning, natural language processing (NLP), deep learning and robotics)...
Technology
Robotic Process Automation is one of the hottest sectors in technology, automating away low-value systems-based work humans have had to perform. Very early in my working life, I did data entry work, taking data from forms and typing it into a green screen application. It wasn't work that I particularly enjoyed, or that added a huge amount of value ...
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Industry
I’ve seen the future of field service—and it’s proactive.While the technology that companies use to service customer issues has certainly advanced over the years, the basic model for field service has remained largely unchanged—whether the product is a front-loading washing machine or a fifty-ton hydraulic press. A customer calls to report ...
Read MoreSolutions
When we talk about contact centers the focus is usually on customer service processes, but what is modern customer service? The traditional view is that it is a post-purchase interaction where a customer needs help in some way.But what about all the customer interactions that take place before the customer ever buys a product? Look at the social me...
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News
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OpenAI, the maker of ChatGPT, has raised $6.6bn in its latest funding round, as investors including its early backer Microsoft continue to bet big on artificial intelligence (AI).The deal gave the tech company a value of $157bn (£118bn) - similar to investment bank Goldman Sachs and more than most of America's biggest companies - making it one of ...
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