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What is Industry 4.0?
We’re in the midst of a significant transformation regarding the way we produce products thanks to the digitization of manufacturing. This transition is so compelling that it is called Industry 4.0 to represent the fourth revolution that has occurred in manufacturing. From the first industrial revolution (mechanization through water and steam pow...
What to Expect from the Future of Field Service Management
Organizations that deal with service delivery understand the importance of increasing visibility and accountability while managing physical and human resources that aren’t in-house. This is a problem that has plagued enterprises from time unknown and, until recently, they were reliant on emails, spreadsheets, and the word of the em...
Why Tech Is the Future of Restaurant Hospitality
Technology has had a profound impact on the way people connect, relate and interact with one another. Psychologists and publications alike have weighed in on the pros and cons of technology and relationships — do text messages, dating apps and social networks help people stay more connected than ever before or do they create empty relationsh...
TikTok fined €345m over children's data privacy
Irish regulators have fined TikTok €345m (£296m) for violating children's privacy.The complaint concerned how the social media app handled children's data in 2020 - particularly around age verification and privacy settings.It is the biggest fine to date TikTok has received from regulators.A spokesperson for the social media firm said it "respect...
The Important Role of Telemedicine in the Future of Health Care
Yesterday I had the pleasure of joining Crain’s Health Pulse and several leading health care executives to discuss how telemedicine is transforming health care, especially in response to the COVID-19 pandemic. Studies show those adopting or intending to adopt telemedicine have nearly doubled from 27% to 51% this year alone. And&nbs...
Technology
Just like 2020, 2021 was another year of ups and downs, full of concerning COVID variations and technology innovations. With most of us working remotely and sticking to the home, our lifestyles might have been disrupted, yet we continue to adjust to the new normal. Pandemic might have restricted us to homes with online shopping, grocery deliveries,...
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Industry
When you think about it, the term “fossil fuels” is particularly apt because our traditional ways of generating energy were designed for the world of the past. In some parts of the world, our reliance on these fossil fuels has gone on far longer than it should have. This is why I consider transforming the energy sector to be one of the most imp...
Read MoreSolutions
In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. There are many new ideas, initiatives, and technologies flooding the market that aim to help the indust...
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News
Chinese tech group Tencent Holdings said on Wednesday it will look for domestic sources for AI training chips following new moves by the United States to restrict chip supplies to China.Tencent president Martin Lau said on a call with analysts that the White House’s decision last month to ban more AI chips from export to China will force the comp...
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