I’ve seen the future of field service—and it’s proactive.While the technology that companies use to service customer issues has certainly advanced over the years, the basic model for field service has remained largely unchanged—whether the product is a front-loading washing machine or a fifty-ton hydraulic press. A customer calls to report

Organizations that deal with service delivery understand the importance of increasing visibility and accountability while managing physical and human resources that aren’t in-house. This is a problem that has plagued enterprises from time unknown and, until recently, they were reliant on emails, spreadsheets, and the word of the em