Contact Center
1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers becom ...
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In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of di ...
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When we talk about contact centers the focus is usually on customer service processes, but what is modern customer service? The traditional view is that it is a post-purchase interaction where a customer needs help in some way.But what about all the customer interactions that take place before the customer ever buys a product? Look at the social me
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