Six thought-provoking trends for the future of CRM.We all know CRM’s story so far: its early promise, its hits and misses, and its broad adoption as an understanding of its role deepened.But what about the future of CRM? And not just in the next year, but the decade to come?These six trends are on the upswing in order from those in play toda

Recently, I published a couple of articles focused on micro SMEs (Small & Medium Business Enterprises) about digitization and which simple steps they should take first to get improve their business.Despite its usefulness, other than a few close connections, nobody bothered to read it. Why wasn’t it picked up? Obviously, hardly any SMEs use Li

In the fast-paced digital world, selling the best products, services play a significant role in a business; however, it doesn’t guarantee success. A company has to continuously serve customers well and build better relationships to stay in the market for long. In this article, we will be sharing top CRM trends for 2021 that companies should imple