What you need to know about contact center services in 2022
1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...
The Future of Travel: Signs of Hope in the Era of Coronavirus
At Guesty, we hear from short-term rental hosts every day about the struggles they face related to COVID-19. We’ve all seen the numbers: cancellations have dramatically increased while revenue has similarly declined for travel and tourism businesses across the globe. Every day we are inspired by the resilience of property manageme...
Top 7 Data Visualization Best Practices - Very insightful!
Do you want to create the ultimate, useful, intuitive data visual? Whether you are new to data visualization, familiar with it, or an expert, there is a lot to know besides how to use your favourite data visualization tool. There are best practices relating to the presentation of data in visual form that supersede the mechanics of tools like T...
What is Quantum Computing? Does quantum computing have a future?
Quantum Computing is a technology that uses the principles of quantum mechanics to solve tasks that are too difficult for classical computers. While it has yet to be implemented into mainstream computing, there is significant evidence indicating that quantum computing may have a future. Some of the earliest examples of quantum computing i...
The IBM Partner Portal brings simplicity and speed to opportunity management
If you are an IBM Business Partner, and normally register your deals via MySA, then read on!On 1 March, IBM launches the new IBM Partner Portal for simplified opportunity registration, deal management and sales collaboration, including supporting features such as chatter, seller search and a chatbot for quick questions and answers.Here is how you c...
Technology
The urgency of Financial Technology Imperatives –The ABCs (AI, Blockchain, and Cloud) driving the modernizing of the Financial Institution’s Technology Infrastructure.Understanding the ImperativeThe challenges the financial services industry faces are immense, including constant shifts in the regulatory landscape, customer expectations of digit...
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Industry
My previous article, The Future of Travel Management: Time for Change, discussed why the current financial model for corporate travel is incapable of sustaining the channel in a post COVID-19 world. There will be insufficient volume to generate the hidden revenue that TMC’s currently use to help fund services and enable them to make a profit...
Read MoreSolutions
What’s become apparent over the past decade is the critical need to reduce food waste by improving food preservation and protection in safe, cost-effective ways. That’s an opportunity to leverage emerging options in nanotechnology for food packaging that can reduce food and packaging waste. According to a forthcoming Future Market Ins...
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News
Smartphone maker Xiaomi Corp posted a forecast-beating jump in third-quarter net income on Monday, while revenue also topped estimates as flat device shipments outperformed the wider market.The company’s sales for the period totaled 70.9 billion yuan ($9.83 billion), beating an average estimate of 70.2 billion yuan from 13 analysts polled by LSEG...
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