Technology
Cloud Migration is as ubiquitous, nowadays, as TikTok and cellphones. With an average effort of 6 to 24 months to complete a moderately sized project companies are investing billions of dollars to bring their infrastructure to the modern age. A majority of this investment is in people, the planning, architecting, and testing efforts that are core t...
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A lot of customer experience professionals are new to Artificial Intelligence (AI) and may be unclear on how it can help them improve the customer experience. Below we explore some ways that AI can be used to enhance customer experience, and how these applications may differ across different industries.What is Customer Experience?Customer Experienc...
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Will restaurants and bars make a comeback after the coronavirus pandemic?As we head into week 4 of social distancing in the United States, there’s no doubt certain industries are being hit hard – or arguably obliterated beyond repair – in our country right now. One of those industries in the food service industry, specifically restaurants, fo...
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The brain often blurs the senses, a fact that marketers often use in the design of food packaging. AIs appear to do the same.What is the flavor of a pink sphere? And what is the sound of a Sauvignon Blanc? Such questions may sound ridiculous, but a huge body of literature shows us that the human brain naturally merges sensory experiences. We m...
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