The Future Of Customer Experience (#CX) Is Engaging Experience (#NX). It's Here Now.
We are living in the experience economy.Every business is in the business of delivering experiences. Some businesses like amusement parks, vacation cruises, themed restaurants, movies are selling an experience while others are selling a product and/or service through which the experience is delivered.Salesforce research found that 80...
The Future of Cyber Security
Cybersecurity used to exist in the realm of science fiction. Think retinal scans from Star Trek. I cut my teeth on Star Trek and I’m still holding out for a Tricorder during my lifetime.In the present, we live a hyper-connected life, with technology informing everything we do. We use smart devices like phones and watches. Our appliances are ...
Three battery technologies that could power the future
The continuum of battery technology development has been varying from stagnant periods to significant breakthroughs, in an almost unpredictable fashion. The inception of the idea about a battery charged-electric vehicle is indeed as old as the motor car itself. The trend has been consistently directing away from heavy and acid batteries to compact,...
The Future of Travel Management: Travel as a Service (TaaS).
My previous article, The Future of Travel Management: Time for Change, discussed why the current financial model for corporate travel is incapable of sustaining the channel in a post COVID-19 world. There will be insufficient volume to generate the hidden revenue that TMC’s currently use to help fund services and enable them to make a profit...
How Data-Driven Customer Experience Strategies Accelerate Digital Transformation
Given these expectations, and spurred by the ongoing COVID-19 pandemic, net global spending on digital transformation is expected to exceed U.S. $2 trillion in 2022 with 79% of businesses reporting increased budgets for the effort, according to market research firm International Data Corporation.Market research indicates that customers are willing ...
Technology
With rising cases of the Delta variant of the coronavirus forcing some restaurants to bring back mask requirements and instate new policies requiring customers to show proof of vaccination, it can be difficult to imagine what restaurants’ post-pandemic future will look like. The past year-and-a-half has brought countless challenges for resta...
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Industry
At Guesty, we hear from short-term rental hosts every day about the struggles they face related to COVID-19. We’ve all seen the numbers: cancellations have dramatically increased while revenue has similarly declined for travel and tourism businesses across the globe. Every day we are inspired by the resilience of property manageme...
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The vital role that cybersecurity plays in protecting our privacy, rights, freedoms, and everything up to and including our physical safety will be more prominent than ever during 2020. More and more of our vital infrastructure is coming online and vulnerable to digital attacks, data breaches involving the leak of personal information are becoming ...
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News
Elon Musk overtaken as world's richest person by LVMH chairman Bernard ArnaultElon Musk has lost his crown of the world’s richest person to LVMH chairman Bernard Arnault. According to the Forbes Real-Time Billionaires List, the net worth of Arnault is $181.8 billion, while Elon’s net worth has slumped to $163.7 billion . The net worth of Tesla ...
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