Technology
The urgency of Financial Technology Imperatives –The ABCs (AI, Blockchain, and Cloud) driving the modernizing of the Financial Institution’s Technology Infrastructure.Understanding the ImperativeThe challenges the financial services industry faces are immense, including constant shifts in the regulatory landscape, customer expectations of digit...
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The Future of the Pharmaceutical Industry - Biopharmaceuticals and Patient-Centric Approach in MarketingAll those who have read my LinkedIn post where I reproduced G. V. Prasad's (Managing Director – DRL) interview with McKinsey, will appreciate that the future of pharma is in biopharmaceutical, biosimilars, novel biologics, and cell & gene t...
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In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. There are many new ideas, initiatives, and technologies flooding the market that aim to help the indust...
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OpenAI stunned users when it demonstrated an updated voice mode for the most advanced version of ChatGPT earlier this year.Far from the kind of robotic voice that people have come to associate with digital assistants like Alexa or Siri, the ChatGPT advanced voice mode sounds remarkably lifelike. It responds in real-time, adjusts to being interrupte...
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