Technology

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How IoT and Web3 Technologies Reshape the Future of Insurance

Why insurance brands should leverage IoT data to expand usage-based insurance, while also exploring the opportunities that web3 technologies may unlockAuthor's Note: The unabridged version of this article was first published on the IPG Media Lab blog. If you wish to get the latest insights from us, please consider following us o...

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Industry

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The Future of Travel: Signs of Hope in the Era of Coronavirus

At Guesty, we hear from short-term rental hosts every day about the struggles they face related to COVID-19. We’ve all seen the numbers: cancellations have dramatically increased while revenue has similarly declined for travel and tourism businesses across the globe.  Every day we are inspired by the resilience of property manageme...

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Solutions

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2022 CX Trends: Changes In The Contact Centre

When we talk about contact centers the focus is usually on customer service processes, but what is modern customer service? The traditional view is that it is a post-purchase interaction where a customer needs help in some way.But what about all the customer interactions that take place before the customer ever buys a product? Look at the social me...

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News

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AI talent war heats up in Europe

An influx of artificial intelligence startups is heating the battle for technical talent in Europe, leaving companies like Google DeepMind to choose between paying big or losing out on the region's best minds.Riding the investment wave, a crop of foreign AI firms - including Canada's Cohere and U.S.-based Anthropic and OpenAI - opened off...

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