Certain I.T. companies are on the leading edge, offering the newest equipment and leveraging the latest cloud technology on behalf of customers. These companies serve a rapidly growing need in the business marketplace — the need for comprehensive I.T. services and infrastructure. 

TeleComp is one such leading-edge company. But with a major focus on family, community and client satisfaction, TeleComp also “has a heart.”  The company puts its customers first by offering superior IT services, customized to each client’s specific business needs. 

By helping other companies grow, TeleComp has been rewarded with its own unprecedented growth. Founded with a single office in Northwest Arkansas, TeleComp has expanded to six locations spanning the South-Central US, and quadrupled its staff count. With 85% of all staff providing some level of direct support to customers, TeleComp’s offices provide truly exceptional 24/7 service to customers and installations throughout the US and beyond. 

We asked TeleComp CEO Chris Beaty about the trends he expects to have an impact in the I.T. arena this year: 

“As technology advances and security threats get more aggressive, more and more companies want and need Managed Services and outsourced security. TeleComp’s response was to develop a complete set of security-related products and services called “FortNOC Managed Solutions,” said Beaty.

TeleComp’s FortNOC offering is a full suite of security services, which rely upon TeleComp’s own Network Operations Center, or NOC: 

“Our stated aim is to keep our clients’ IT infrastructure and proprietary data as safe as Fort Knox. To do that, we had to invest in our own NOC —we need to control every detail and to provide constant monitoring,” Beaty said.

Business organizations today face increasingly complex technology challenges, including multi-channel customer service, data security, government regulations and countless other factors. The more complex the business environment gets; the more companies have sought TeleComp’s help to augment or assist their own IT staff. 

Beaty said, “When we work with a new client, we evaluate their IT and telecommunications hardware and software, then help optimize their technology using proprietary, customizable solutions. Our goal is to accommodate for their IT needs, so they can focus on doing what they do best.”

In the world of I.T., full-service can mean many things. TeleComp’s definition of full-service means physically showing up to get each customer set up. They call this “white glove” service, with TeleComp handling everything, and taking full ownership of the outcome.

Another vital aspect of full-service is the ability to meet every technology need a customer faces. TeleComp accomplishes this through four business “pillars”:

1. Cloud and On-Premises Phone Systems and Call Recording

2. Internet, SD-WAN, and WiFi Solutions

3. Managed Security Solutions

4. Networking

TeleComp provides comprehensive I.T. Services to many organizations, and each client has a unique success story to tell. 

Bumper to Bumper Auto Parts is a large aftermarket reseller based in Little Rock, Arkansas. The company has 210 company stores and 180 affiliates.

Background: Rick Spugnardi, Vice President of Digital Business, told CIO Insights that 85% of Bumper to Bumper’s business is still carried out by phone. While the company also sells via its website, the parts industry relies on personal relationships, and many mechanics still prefer to place orders while chatting with a salesperson.

Challenge: Bumper to Bumper had 210 stores using obsolete phone lines (POTS) supplied by 18 different carriers. The company had two full-time employees dedicated to auditing 210 monthly phone bills for discrepancies and excess charges.

Solution: In 2018, TeleComp helped Bumper to Bumper transition to a cloud-based hosted voice solution. Staff of both companies worked together to bring one Bumper to Bumper store online every 15 minutes. All 210 stores were enjoying latest-greatest phone systems within weeks.

Results: By consolidating services and equipment into one monthly bill from TeleComp, Bumper to Bumper immediately saved 30%. The savings continue three years later, amassed hundreds of thousands in total savings.

The Town of Flower Mound, Texas is a suburb of Dallas-Fort Worth which has grown from 20,000 to 70,000 in a few short years. 

Background: The Town’s IT Director, Gary Bertagnolli, is responsible for phone service at more than 700 locations spread across town.

Challenge: To have a communications system that runs on the same network as the town’s IT data services.

Solution: TeleComp implemented a Mitel Voice over IP (VoIP) phone system which, of course, would utilize the current data network. To ease the transition, TeleComp trained users on-site.

Results: The new Mitel system saved money, “paid for itself” in a few months, and made the IT department’s job easier by eliminating separate phone and data networks. 

Positive client experiences like these drive customer referrals and help TeleComp differentiate itself in a crowded market.

“Our competitive edge is always our people and our customers. They become like family to us, and their referrals are our number one growth driver. We always provide “white glove” service — taking care of everything each customer wants and needs,” Beaty said. 

Another reason for TeleComp’s success is that all decisions are guided by the company’s core values of Family (staff and customers), Communication, Excellence, Passion and Agility. Given these strong principles, it makes sense that TeleComp’s logo is a hummingbird, which embodies lightning-fast responsiveness, flexibility, and efficiency.

While some I.T. companies lose sight of their vision and forget to focus on the customer, TeleComp’s mission actually centers on the customer and helping make a difference in the world. 

 “Our mission is to help our customers “Fly Forward.” We do that by providing the expertise and innovative technology they need to assist with their IT necessities, so they can do what they do best,” Beaty said.