Nimble Evolution

Theme: 10 Most Innovative Atlassian Partners to Watch in 2024

Person to be Quoted: Alvaro Dalessandro, CEO

While they may seem like just another Atlassian Solution Partner, Nimble Evolution is one of its kind due to its DNA.
 

Nimble Evolution combines a relentless continuous improvement mindset, a unique ability to hire, develop, and retain great talent, and a courageous trait for challenging the status quo. In the words of its Atlassian Channel Manager in Brazil, Nimble Evolution does what no other partner does.

Speaking about the trends, Nimble Evolution, Alvaro Dalessandro, CEO, says, “From a growth point of view, there is an increased focus and energy from Atlassian toward Enterprise Customers, and on the other hand, Atlassian reinforces their strong belief in more modern ways of working that emphasizes collaboration, autonomy and trust over micromanaging, silos and slow-paced decision making.”

Additionally, a few years ago, Atlassian's strategic choice made it a ‘cloud-first business.’

As for the challenges faced by the company decision-makers in the Atlassian Partners, Dalessandro says that the decision-makers often express concerns about integrating Atlassian tools within complex IT environments and adopting agile methodologies at scale. They also frequently express concerns regarding the ideal balance between autonomy and centralized decision-making.

Nimble Evolution addresses these issues by providing tailored solutions that streamline the adoption process, ensure seamless integration, and foster a culture of continuous improvement. In practical terms, this ties to its full line of services, encompassing consulting, technical support, training, and everything in between.

Elaborating on the statement – Our team delivers an unprecedented experience on Atlassian services so that your team can thrive – Dalessandro says this statement underscores our holistic approach to delivering Atlassian services. The company focuses on understanding each client's unique challenges, offering customized solutions that drive efficiency and innovation. The methodology combines strategic planning, seamless implementation, and ongoing support to ensure teams can thrive using Atlassian tools.

Given its focus on Outcomes over Outputs and a mindset that values measuring what matters, Nimble Evolution can create a custom-based roadmap for each customer, envisioning the possibilities. Based on empirical data, the company adapts along the way, giving it an optimal balance between making quick decisions and not being in a hurry.

During its two-decade history, the Nimble Evolution group grew from a small consulting company in Brazil to a solid Atlassian Solution Partner with a relevant United States operation, a combined team of 60+ people, and customers in several countries around the globe.

Moreover, their crown jewel is their approach, which they named MYDAS®. MYDAS® stands for ‘My Dedicated Atlassian Specialist,’ and it is Nimble Evolution’s strategy to serve an unprecedented number of customers with growing needs and expectations:

Every MYDAS® is an Atlassian Certified Professional, holding 2+ certifications, experience as an instructor, and at least three years of experience in support and consulting.

With MYDAS®, customers unlock the benefits of unlimited Technical Support, an exclusive support portal, and optimal response times. Through MYDAS®, customers can access four training spots per month, guaranteeing access to any training included in their more than 30 training courses catalog, with the majority being classes focused on the Atlassian ecosystem.

One of their most prominent case studies is a major digital bank, publicly traded in NYSE, that relies on the company’s MYDAS® approach to support its 8,000+ users every day.

The customer had an outcome of improving ROI from their initiatives around Atlassian Tools. Nimble Evolution was able to help the customer to help reach the desired outcomes by:

• Optimizing hundreds of “automation” they had in place to reduce time, complexity, and resource usage.

• Assessing the number of ‘apps’ within their instances to make sure they make sense. They were necessary (avoiding waste of money),

• Improving awareness and autonomy by transferring knowledge to users and leaders at business units.

Another noteworthy success Dalessandro mentions is a fintech case where they delivered a migration from Zendesk to Jira Service Management (JSM). The customer had years of legacy information, over 5,000,000 records, and several workflows that needed to be reflected in JSM.

One of the highlights is that Nimble Evolutions was able to help improve their processes instead of simply “moving from one house to another.” After the customer completed the transition to JSM, the company continued serving them, improving and extending their usage of Atlassian tools through their MYDAS® approach.

Nimble Evolution distinguishes itself through a deep focus on customer success, agility in solution delivery, the quality of its team members, and its long-standing partnership with Atlassian.

“Our strategies include continuous innovation, investing in our team's expertise, and fostering strong customer relationships. Our unique blend of technical proficiency, strategic insight, and relentless improvement gives us a competitive advantage, which shapes our culture and oxygenates our long-term vision,” says Dalessandro.

Nimble Evolution aims to expand its global footprint, continue enhancing its capabilities, and introduce new services that address emerging business challenges. The United States holds a huge unrealized value for them, and the company is eager to demonstrate the power of MYDAS® and how it perfectly matches the needs of customers who rely on Atlassian tools and intend to improve the ROI from their Atlassian-related investments.

The company is excited about the potential of Atlassian's cloud offerings and their role in facilitating not only the cloud migrations for their clients but especially the cloud adoption in the context of more agile ways of working.

This move represents a significant opportunity for businesses to enhance scalability, reliability, and security. Nimble Evolution is at the forefront of this transformation, ready to guide clients through every step of their cloud journey.