Isos Technology

Theme: 10 Most Innovative Atlassian Partners to Watch in 2024

Person to be Quoted: Thad West, CEO

 Recently named Atlassian Partner of the Year 2023: Services, Isos Technology has been awarded Atlassian Partner of the Year five years in a row, and six times in the last seven years. 

But it’s taken time to get where the company is today. Isos has had a remarkable journey from a startup in 2005 to a world-class Atlassian Platinum Solution Partner with IT Service Management, Cloud, and Agile at Scale specializations.

Over the years, Isos has taken a comprehensive and unique approach to solving some of the toughest service management, business agility, data migration, integration, and change management challenges that companies face. Isos has focused on accelerating business transformation and outcomes for organizations of all sizes and industries, and becoming a true partner to clients to support their long-term success. 

Thad West, Chief Executive Officer, Isos Technology says, “Our commitment to understanding and addressing the specific needs of our clients, and our expertise in customizing the Atlassian tools to enhance business outcomes, are the reasons behind our success. Our goal is to make the Atlassian tools easy and effective for clients, so they can focus their time on what's most important for their business. Additionally, we create solutions that not only fix problems now, but help companies grow and innovate.”

Some of the biggest challenges organizations face today are scalability, security, rising costs, constrained budgets, increased customer expectations, disconnected tools and teams, and low visibility into work and outcomes.

Isos addresses these challenges by offering scalable solutions that prioritize security and flexibility for companies in both the public and private sectors, along with support and training to help companies manage costs and maximize their Atlassian investment.

Isos offers solutions that integrate seamlessly with other tools and platforms, fostering collaboration and transparency across teams, while offering real-time visibility into work. The company is committed to building strong partnerships with clients to understand their business needs, ways of working, and unique requirements, and offering customized solutions that help clients achieve their strategic goals.

Isos is one of the only Platinum Solution Partners focused solely on Atlassian, with a deep bench of experts experienced in integrating Atlassian into various organizations' technology and business environments. While many other Solution Partners work toward project completion, Isos differentiates itself through its deep expertise in the Atlassian tools, client-centric approach, and commitment to innovation. Unlike competitors, Isos focuses on building long-term partnerships with clients, understanding their unique challenges, and delivering tailored solutions that drive real value and tangible results.

“Isos Technology is a world-class consulting services provider that helps organizations become the best version of themselves through technology, people, and practices,” West says. “This sums up the Isos approach that considers all aspects of an organization that impact its success. When organizations face business challenges, their first thought is often to look for a tool to solve their problem. But technology alone is not the answer. Organizations must also lean into people enablement and the implementation of best practices to support new ways of thinking that drive positive outcomes.”

At Isos Technology, the team confronts challenges head-on, always offering strategic, creative, and practical solutions based on clients' goals. The team is relentless in understanding clients' priorities, working with urgency and transparency, and delivering results. This approach, along with its team's extensive experience and dedication to excellence, stands out from the competition and positions Isos as a leader in the Atlassian Partner ecosystem.

One example of Isos’ results-driven client relationships is its partnership with GoDaddy to migrate the company’s U.S. team’s on-prem Jira Software and Confluence instances to Atlassian Cloud. Isos’ team of consultants successfully migrated these massive and complex instances securely and without any major issues or delays, so all the instances could be centrally managed by GoDaddy in the cloud. 

In the public sector, Isos partnered with Global InfoTek to modernize ITSM processes for the U.S. Air Force. GITI teamed up with Isos for its Atlassian and Jira Service Management expertise, and the project resulted in a single, integrated ITSM solution that was flexible enough to support numerous Air Force locations' broad range of operational needs.

Looking to the future, the rapid acceleration of digital transformation, advancements in AI, automation, and collaboration, and the continued popularity of remote work are just some of the trends that will continue to impact Atlassian customers. 

These developments, along with the adoption of service management tools and best practices to support internal and external customers, will affect how Atlassian Solution Partners like Isos support teams across an organization. There is also a growing need for enterprise strategy and planning, agile project management, and a shift towards cloud-based solutions.

Isos is strategically positioned to stay ahead of these trends by working hand-in-hand with Atlassian's leadership, sales, product, and account management teams to identify shifts in customer needs, evolve solution offerings to meet market demands, and provide continuous training and development opportunities to Isos’ team of consultants.  

West says, “In the past 18 months, Isos made key acquisitions of MajorKey Technologies’ Atlassian practice, HyperVelocity Consulting, and Stack Intelligence’s Atlassian practice, as part of a focused strategy to become the #1 Platinum Solution Partner in the Atlassian ecosystem. Looking ahead, Isos Technology will continue to lead the Atlassian ecosystem by embracing AI and the technology innovation curve, building solutions that meet the market's changing needs, and honing our consultants' expertise to ensure the best results for clients.”