Anger as some Google cloud customers locked out of files

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Google Drive users have reacted angrily to a glitch leaving some unable to access files from the last six months.

Google said it was investigating the issue which is affecting some users of its hugely popular cloud storage service.

The problem was first reported on 22 November by a user who said their Drive had reset to a May 2023 version.

It is not known how many customers are affected, but people in multiple countries have reported problems.

Drive is part of Google Workspace, a suite of applications which has more than three billion users worldwide.

Users reacted angrily on Google's support site, with one calling it "very devastating", adding "the files are very important to me".

Others said they had lost files from recent months - and wrote of the stress it was causing them.

"This is crazy and not a dependable cloud service," one commented. "In a panic!" they added.

Another posted: "I pay for this service every month and will pursue legal action if needed. Unacceptable and highly aggravating."