The hospitality industry witnessed a significant change during the global pandemic. As businesses closed shop and the world economy collapsed, restaurants too shut shops. 

Yet, there was a surge in demand for e-commerce sites and a spike in online food orders.  Pandemic brought traditionalists to their heels, reluctantly adopting the technology.

"The events that shook and shaped America in 2020 led to the rise in the adaptation of technology. As a result, today more people are comfortable placing orders online." Says Dinesh Saparamadu, Founder, Applova.

Restaurants further expand ordering technology to combat the labor shortage.

The restaurant industry suffered majorly because of labor shortage and reduction in dine-ins. Foodies were scared to step out and dine in their favorite restaurant or even café. 

Applova offers a solution for the restaurant that makes them resilient and self-sufficient. 

Self-service kiosks at the restaurants where the customer not only order but also pay for their order is one of the upcoming trends. One of the ways to tackle the labor shortage problem and help the restaurant run smoothly with or without the staff both wait and counter.

Restaurants with their ordering app don't have to depend on third-party delivery apps, making them self-sufficient.

Implying: With their ordering apps, restaurants can manage their branding, menus, pricing, delivery fees, customer data, and personalized promotions as they want it. Battling the current labor shortage challenge, restaurants have increased their hourly wages to attract new employees. 

Applova can automate restaurants' entire ordering process and enable the restaurants to function even with limited staff. 

Applova does that by taking care of entire restaurant operations, including front-of-house to the back-of-house, pushing to POS, from POS to either kitchen printer or kitchen display system. This is not all. Applova also helps the restaurants in sorting the orders when food is ready. 

How? The status includes the order stage; it also consists of the counter number from where one can pick up the order for go-to orders, which is displayed on a Public Announcement System. This reduces the dependency on counter staff. 

“We believe in cultivating silent partnerships that walk together with restaurant businesses across America, and this remains at the core of our entire decision-making process.” Says Dinesh Saparamadu, Founder, Applova.

Applova has a culture that defines it as a brand, an organization, and a team, and it manifests in its five core values –

Being customer-centric by prioritizing restaurant's needs

Being a team player by bringing a restaurant's dream to life

Being passionately innovative by getting the right technologies to restauranteurs table

Trustworthy teams who handle sensitive information smartly 

Accountability, responsibility, and ownership of the work, Applova does with the restaurants   

This is what the team had learned from day one and continues to follow it even today. 

Applova, with its core products like – Self-ordering kiosks, branded order-ahead apps, branded web-ordering services, and contactless digital ordering – offers complete, well-rounded solutions for its restaurant partners. 

Each of these products comes with unique features that help restaurants become self-sufficient and resilient. The features include –

1. Custom menu building, menu prompts, loyalty and engagement programs, and smart suggestions under the product Self-ordering kiosks.   

2. Branded iOS and Android apps; scheduled push notifications; menu prompts; loyalty and engagement programs; scheduled orders; and delivery under the Branded order-ahead apps. Optimized for mobile and desktop; menu prompts; loyalty programs; schedule orders; and delivery under the product Branded Web-ordering solution.

3. It is optimized for any device, menu prompt, and loyalty programs under Contactless digital ordering. 

Applova has been partnering with numerous restaurants around the US. Over the years, they have built a steady client list who have appreciated their services and recommended them. Some of the names include 

• Cha Café

• Gross Burgers

• Landeza's Island Poke and Catering 

Each of the outlets partnering with Applova has witnessed changes in their business to reduce labor dependency, increase in sales and easy order and delivery, brand strengthening, respectively. 

Applova offers numerous features to its clients, giving them a competitive edge over the others. Some of the essential elements include –

• A commission-free solution that provides restaurant owners control over their menu pricing 

• A highly customized solution as per the restaurant's requirements  

• Ensuring customer success by assigning individuals for each restaurant to assure restaurant success 

• Applova helps the restaurant owners with their promotional designs and marketing strategies

• Applova offers 24/7 support to all its client partners and truly is a silent partner in all their endeavors

Applova also offers a free-digital menu and free-of-charge DIY menu maker for a scan-to-view menu. While the client partners in the US are all raving about Applova, the company is planning for a global expansion, especially as the market research shows that numerous restaurants globally want to embrace a solution like Applova. More so after 2020, when the global pandemic had hit the businesses.