With the motto ‘Building Lasting Relationships,’ Allsec is a leading global contact center services company. It delivers end-to-end business solutions that turn goals into results.

Allsec is the preferred partner for many robust businesses looking to build resilience and boost growth. They bring a potent combination of practical digital transformation tools, a team of leading experts, and 20 years of industry experience. 

Vaithiyanathan Ramsuvamee, Senior VP - DBS of Allsec Technologies said, “The single biggest advantage we have had was our commitment to treating clients and potential clients as a partnership rather than a contract. As our motto rightly suggests, for us, it has always been about building lasting relationships. We’ve built capabilities just for them and always put ourselves in a position where we integrate with them seamlessly.”

According to Vaithiyanathan Ramsuvamee, several trends have impacted the content center industry this year, including RPA, AI, Omni-Channel Support, and Speech & Data Analytics. Allsec plans to develop alliances with RPA, build in-house data analytics tools, and partner with omnichannel experience providers when required.

Challenges faced by contact centers

Cataloging the challenges faced by industry leaders in the contact center space, R.Vaithiyanathan, emphasized that the lack of manpower is the biggest roadblock. Allsec has developed an in-house tool called the Applicant Tracking System (ATS) and has partnered with recruitment agencies to resolve this. Allsec, through its onshore base in Texas and off-shore base in the Philippines & India, is well-equipped to handle customers’ requirements from the United States.

Changing customer behavior is another ongoing challenge. People look for tech-enabled options to resolve their issues while also wanting a human touch. However, modern companies seldom look to contact centers for cost savings anymore. This is yet another obstacle for the industry.

Building lasting relationships through timely expertise

Allsec Technologies believes in walking the talk, as evidenced by how Mr. Vaithiyanathan said, spoke about the methodology comprising extensive training capabilities, ISO certifications, expertise in crafting processes and identifying talent, focus on data-driven solutions, analytics-backed automation, and RPA.

Vaithiyanathan said, “Allsec is a global leader in outsourcing solutions offering future-ready, resilient business transformation services to industry heavy-weights.” To elaborate, he added, “Our solutions are largely divided into two segments – voice & non-voice. Under voice support, we offer customer support, customer acquisition, and collections. And in the non-voice support, we offer documentation, transcription, data entry, compliance/drafting, Email, WhatsApp, SMS, chatbot services, background verification, AML/KYC & compliance monitoring.”

With 20 years of domain experience, their team consists of seasoned collectors with decades of experience providing debt recovery services. They are the vendor of choice for many high-profile companies around the globe. Yet, they bag this position for reasons that go beyond domain experience. For instance, their practice of blending intelligence with innovative technology ensures higher collections. Their legal and process expertise is also noteworthy.

The company balances its methodologies deployment through accelerating digital transformation, AI-powered solutions, and quality-focused delivery.

Citing some case studies, Vaithiyanathan said, shared what their clients have to say about the company. With a leading American Credit Card Issuer for the Subprime Market, the relationship began as a 12-seat outbound telemarketing program and has grown into two decades of symbiotic partnership with Allsec undertaking 400+ FTEs of work.

A leading Online Medical Store and Allsec Technologies joined hands when it was incepted, and the experience was defined as nothing short of fantastic. The e-Pharma company chose Allsec Technologies to augment and support its customer service, both voice and non-voice. 

No doubt numerous companies are vying for the top position, but Allsec has the advantage of being part of a 2.5-billion-dollar group – Quess Corp. Group – with the resources to enable further growth. By paying keen attention to the voice segment, Allsec Technologies can grow with customers over an extended period and adapt to the changing market cycles.

However, that is not all. 

The company offers customized and personalized solutions according to customers’ needs. Yet, the most significant advantage of Allsec Technologies is 22 years of building lasting relationships.

Future of contact centers

Speaking about the future, Vaithiyanathan said, “We foresee a future where our focus will be to sell our services at both vertical and horizontal levels, expand into new geographies, establish partnerships with RPA, Speech, and Data analytics companies, and acquire for onshore & near-shore requirements,”

Vaithiyanathan added, “At Allsec, we believe in the power of people. Our biggest strength is people management. We nurture relationships by providing the best counsel and service. This has helped retain accounts and talent. Customized solutions are big in Allsec.”