Technology

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Trends in AI, Robotics, and Automation: Shaping the Future of Australian Business

In the relentless pursuit of cost reduction and enhanced productivity, Australian businesses are embracing a new wave of opportunities presented by robotics and automation. This article explores the transformative impact of these technologies across various sectors, highlighting their role in promoting environmental sustainability, operational effi...

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Industry

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The Open Banking Revolution – Time for Change

What is Open Banking and why should I care?Open banking is the use of public application programming interfaces — most commonly called Open APIs — to enable third-party developers to build apps and services around more traditional banking and financial servicesIn addition to the Open APIs empowering this, open banking also refers to an influx o...

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Solutions

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What you need to know about contact center services in 2022

1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...

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News

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Humane’s ‘Ai Pin’ debuts on the Paris runway

Humane, a stealthy software and hardware company, is clearly milking the media hype cycle for all it’s worth. The company’s origin dates all the way back to 2017, when it was founded by former Apple employees Bethany Bongiorno and Imran Chaudhri. In the intervening half-decade, the firm has been largely shrouded in mystery, as it has put togeth...

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