In the ever-evolving landscape of technology, there's a term that's been making waves and igniting discussions among professionals across industries: Digital Twin. But what exactly is a Digital Twin, and could it truly be the future we've been anticipating? In this article, we delve into the concept of Digital Twins and explore their potential to r...

Telecommunication companies are the backbone of the digital revolution. Since the birth of the internet, they have been responsible for building and maintaining networks that carry the data that makes it all happen. But as those networks have become larger, faster, and more diverse, they have evolved to become enablers of the advanced services that...

1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...

HSBC has apologized after thousands of UK customers reported they were unable to access mobile and online banking for more than 24 hours.The bank was flooded with complaints on social media, with users saying they had been unable to pay bills or make discounted Black Friday purchases online since Friday morning.One customer told the BBC the outage ...