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Materials Science: The Foundation of the Future
After close to 7 years of meeting in the depths of over 100 materials laboratories around the globe, one thing has become clear: the research, development, publications, and innovations that derive from materials science often form a core piece of the products, systems, and infrastructures of tomorrow. It’s a look into the futureHow can this...
What to Expect from the Future of Field Service Management
Organizations that deal with service delivery understand the importance of increasing visibility and accountability while managing physical and human resources that aren’t in-house. This is a problem that has plagued enterprises from time unknown and, until recently, they were reliant on emails, spreadsheets, and the word of the em...
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Microsoft offers to match pay of all OpenAI staff
Microsoft has offered to match the pay of any staff who join it from crisis-ridden OpenAI.Sam Altman was controversially sacked as CEO on Friday, leading to a job offer at Microsoft to lead "a new advanced AI research team".Almost every staff member at OpenAI has threatened to leave unless he and co-founder Greg Brockman are reinstated.It...
What you need to know about contact center services in 2022
1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...
Japan aircon king Daikin looks to custom chips for energy savings
Japanese air conditioner maker Daikin Industries is turning to custom-made semiconductors to eke out energy savings, as companies increasingly look to bespoke chip designs to enhance performance.As tech heavyweights such as Apple and Amazon spend heavily on custom cutting-edge chips, companies using legacy chips are also looking to introduce custom...
Technology
AI Assistant for Enterprise ArchitectsLeanIX has recently launched their AI assistant for Enterprise Architects in beta. I am excited that I already had the opportunity to play around with this promising piece of technology! I think the introduction of this AI assistant is indicative for a broader trend among EA tool providers, as they recognize th...
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Industry
We are living in the experience economy.Every business is in the business of delivering experiences. Some businesses like amusement parks, vacation cruises, themed restaurants, movies are selling an experience while others are selling a product and/or service through which the experience is delivered.Salesforce research found that 80...
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The changed world we’ve found ourselves living in since the global pandemic struck in 2020 has been particularly helpful to cybercriminals. Nothing illustrates this so well as the SolarWinds hack, described by Microsoft president Brad Smith as the most sophisticated cyberattack of all time, the reverberations of which have been felt throughout 20...
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News
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Microsoft has announced plans for a new artificial intelligence (AI) hub in London, focused on product development and research.The unit will be led by Mustafa Suleyman, the London-born cofounder of Google DeepMind whom Microsoft hired last month.WHY IT'S IMPORTANTAs the primary backer of ChatGPT-maker OpenAI, Microsoft is a world leader ...
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